Gaming at ffjl should always be fun — a form of entertainment, not a way to earn money or escape problems. We take our duty of care seriously and provide every Filipino player with the tools, information, and support they need to stay in control of their gaming activity.
Responsible gaming is not just a checkbox for ffjl — it is a core part of how we operate. Here are the six pillars of our player protection program.
No one under 21 years of age may register or play on ffjl. We verify every player's age and identity during the KYC process before any real-money gaming is permitted. This is non-negotiable.
Any ffjl player can request a self-exclusion at any time — for a set period or permanently. Once active, self-exclusion cannot be reversed during the chosen period. Your wellbeing comes first.
Set daily, weekly, or monthly deposit and loss limits directly from your ffjl account settings. Limits take effect immediately and can only be increased after a mandatory cooling-off period.
Use ffjl's session time reminders and automatic session limits to keep track of how long you've been playing. It's easy to lose track of time — our tools help you stay aware without interrupting the fun.
ffjl sends periodic reality check notifications during active gaming sessions, reminding you of your session duration and net gaming activity. Stay grounded and play with a clear head.
Our customer support team is trained to recognize signs of problem gambling and to respond with empathy and practical guidance. Reach out anytime — we're here to help, not to judge.
ffjl gives you a full set of responsible gaming tools accessible directly from your account dashboard — no need to contact support for most of them.
Cap how much you can deposit into your ffjl account per day, week, or month. Reductions apply instantly; increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Set a maximum net loss threshold for any given period. Once you reach your limit, ffjl will automatically prevent further real-money play until the limit period resets or you adjust your settings.
Define the maximum amount of time you want to spend in a single gaming session. When your limit is reached, ffjl will log you out automatically and prompt you to take a break.
Request a temporary break of 1 week, 1 month, 3 months, 6 months, or a permanent self-exclusion. During exclusion, your account is fully suspended and all marketing communications are stopped.
How to access your responsible gaming tools: Log in to your ffjl account, go to Account Settings, and select Responsible Gaming. All tools are available there at no cost. If you need help setting up any limit or exclusion, our 24/7 support team is ready to assist you right away.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realize there's an issue until it has already affected their finances, relationships, or mental health.
At ffjl, we want every Filipino player to enjoy gaming as a leisure activity. If you recognize any of the warning signs below in yourself or someone you know, it may be time to take a step back and seek support.
If you are concerned about your gambling habits, please use ffjl's self-exclusion tool or contact our support team immediately. You can also reach out to PAGCOR's responsible gaming resources for independent guidance.
Continuing to play in an attempt to win back money you've already lost, often leading to even bigger losses.
Lying to family members or friends about how much time or money you spend on gaming platforms like ffjl.
Using gaming as a way to escape stress, anxiety, depression, or other emotional difficulties in your life.
Taking out loans, borrowing from family or friends, or using credit to fund your gaming activity.
Spending far more time gaming than you intended, neglecting work, family, or other responsibilities as a result.
Feeling restless, irritable, or anxious when you are unable to access gaming platforms or when trying to cut down.
Constantly thinking about past gaming sessions or planning the next one, even during work or family time.
Spending money meant for rent, bills, groceries, or other essentials on gaming instead of necessities.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use ffjl's responsible gaming tools or speak with a support professional.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever felt the need to bet more and more money to get the same level of excitement from gaming?
Have you tried to cut back on your gaming but found it difficult or impossible to do so?
Have you ever missed work, school, or important family events because of time spent gaming?
Have you ever borrowed money or sold personal belongings to fund your gaming activity?
Have you ever felt guilty, ashamed, or anxious about your gaming habits after a session?
Has a family member, partner, or close friend ever expressed concern about how much you gamble?
If you answered "yes" to two or more questions: This does not mean you have a gambling problem, but it is a signal worth taking seriously. Consider setting deposit or session limits on your ffjl account, taking a voluntary break, or speaking with a professional counselor. You are not alone — help is available.
Under Philippine law and PAGCOR regulations, participation in casino-style gaming is restricted to individuals who are 21 years of age or older. ffjl strictly enforces this requirement across all games and services on the platform — no exceptions.
Every new ffjl player must complete a Know Your Customer (KYC) verification process before making a deposit or playing for real money. This process requires submission of a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID — to confirm both identity and age.
If ffjl discovers that a player is under 21 years of age, the account will be immediately suspended, all funds will be frozen pending review, and the matter will be handled in accordance with applicable regulations. ffjl also encourages parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms.
Underage gambling is illegal in the Philippines. If you suspect that a minor has accessed the ffjl platform, please contact our support team immediately at [email protected] so we can investigate and act without delay.
Self-exclusion is one of the most powerful responsible gaming tools available to ffjl players. When you self-exclude, your account is fully suspended for the duration you choose — you will not be able to log in, deposit, or play. All promotional and marketing communications will also be stopped immediately.
ffjl offers the following self-exclusion periods:
To request a self-exclusion, log in to your ffjl account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, and follow the steps. Alternatively, contact our 24/7 support team and they will process your request immediately — no questions asked, no pressure to reconsider.
Self-exclusion at ffjl is completely free of charge. There are no fees, no penalties, and no negative consequences for your account history. We respect your decision and will support you through the process.
The Philippines has a vibrant gaming culture — from local bingo halls in Quezon City to online platforms like ffjl enjoyed by players in Manila, Cebu, Davao, and beyond. But with that culture comes a responsibility to ensure that gaming remains a positive experience for everyone.
ffjl understands the unique context of Filipino players. Many use GCash or PayMaya for quick, convenient deposits — which is why our deposit limit tools are especially important. Setting a weekly GCash deposit cap, for example, is a simple and effective way to keep your gaming budget in check without disrupting your enjoyment of the platform.
We also recognize that financial pressures can sometimes make gambling feel like a solution rather than entertainment. It is important to remember: gaming at ffjl is never a reliable way to earn income. The house always has a mathematical edge, and outcomes are determined by certified random number generators. Play for fun, not for financial gain.
If you feel your gaming is getting out of control, our support team is available 24 hours a day, 7 days a week. Reach out via live chat on the ffjl platform or email us at:
Include "Responsible Gaming" in your message subject for priority handling. All inquiries are treated with complete confidentiality.
Gaming at ffjl is meant to be entertainment — not a source of income, not a solution to financial problems, and not a way to cope with stress. If it stops being fun, it's time to stop. We'll be here when you're ready to come back.
Gaming is more enjoyable when you're in control. Set your limits, know your boundaries, and explore everything ffjl has to offer — responsibly.